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Warranty
Copyright SEJ Materials 2011
LIMITED WARRANTY FOR Dragonfly® Flooring Products

DOWNLOAD Warranty (.pdf)     

SEJ LLC, extends this warranty to the original purchaser of Dragonfly Flooring Products. This warranty
gives the original purchaser specific legal rights, and the purchaser may have other rights depending
upon state law.

(1) Warranty Coverage: We guarantee that our flooring products are free from defects in
manufacturing, lamination, milling, and will remain free from such defects during the warranty periods.
Our flooring products are sound for ordinary usage during normal moisture changes and are protected
by a quality finish that will not wear through to, or separate from, the underlying flooring during the
warranty periods (expect a 5-7% standard for the possibility of a visual defect).

(2) Warranty Periods: Warranty periods are calculated from the date of purchase. Separate warranty
periods are provided for wood construction and finish:

* Twenty years for defects in manufacturing, lamination, milling.
* Five years for defects in finish for all flooring products that are installed in residential locations and
are exposed to normal household usage.
* Two years for defects in finish for any flooring product installed in commercial locations, including any
flooring product exposed to a usage other than ordinary residential or household usage.

(3) Warranty Terms: Dragonfly® Flooring Products must be installed to our installation and
maintenance guidelines, including application of a protective topcoat layer where recommended, and
installation over a sub-flooring conforming to our flooring specifications (see Dragonfly Bamboo
installation instruction). Installed floors must not be exposed to extreme variations in heat, humidity,
moisture or dryness (including water saturation caused by wet mopping), or any other sources of
extreme moisture, or changes in ambient moisture, humidity, or temperature. Any alteration or repair
that is not authorized by S.E.J. will void this warranty. No warranty coverage is provided for ordinary
wear and tear, including surface scratches, reduction in the shine of the finish, impact damage, wear
and tear from heavy furniture or equipment installed or used without providing adequate protection to
the installed floor, any surface damage caused by failure to follow ordinary maintenance procedures, or
any other damages caused by spike heel shoes, pet claws, or abrasives, including sand or pebbles. No
warranty coverage is provided for variations in color, grain, or markings which are ordinary to natural
products or which develop over time because of natural processes such as variations in exposure to
sunlight. Any damage caused to flooring products during shipping is the responsibility of the shipping
company and is not covered under this warranty. Any damage to the installed flooring due to earth
movement or settlement of the structure where the floor is installed, as well as any damage caused by
natural events or acts of God, are not covered under this warranty.

(4) Disclaimer of Implied Warranties: The terms of this warranty provide the exclusive and sole remedy
available to the original purchaser. This warranty supersedes any other representations and, to the full
extent permissible by applicable state and federal laws, we specifically disclaim any other warranties,
including implied warranties of merchants regarding fitness for a particular purpose, or any warranties
alleged to arise from course of dealing, course of performance, or usage of trade. In no event shall any
implied warranty imposed by operation of law exceed the shortest applicable warranty period extended
under this warranty. Some states do not allow the exclusion or limitation of implied warranties, so the
above limitation or exclusion may not apply to the original purchaser.

(5) Warranty Claims: If Dragonfly® FFlooring Products do not conform to the terms of this warranty, the
purchaser must notify S.E.J. in writing at the address specified on this warranty. The purchaser must
provide written notice of their claim within thirty days of when the purchaser discovered the defect, or
when they should have discovered the defect in the ordinary exercise of due care. The purchaser must
provide S.E.J. with a reasonable opportunity to inspect the installed flooring, or to examine the
defective or nonconforming flooring, before the purchaser undertakes any repair, removal, or
replacement of the flooring. The purchaser's failure to comply with the requirements of this paragraph
will void their warranty coverage.

(6) Warranty Remedies: Following notice of any defect in the flooring and submission of a warranty
claim by the purchaser, S.E.J., at its sole option and discretion, shall repair any nonconforming or
defective flooring, or planks of flooring, provide conforming flooring or planks of flooring to replace any
nonconforming or defective flooring or planks of flooring, refund the purchase price of the flooring or
planks of flooring, or refund the percentage of the purchase price for the nonconforming flooring or
planks of flooring equal to the percentage of the warranty period remaining when the purchaser
notified S.E.J. of the defect. In no event shall S.E.J. be liable for any cost or damages associated with
the removal or reinstallation of the flooring, or the cost of moving any fixtures or items of furniture.

(7) Exclusion of Incidental and Consequential Damages: In no event shall S.E.J. be liable for any
incidental, special, indirect or consequential damages alleged to arise under this warranty, or alleged to
be owing due to the failure to deliver goods, or from any use, misuse, or inability to use the product
due to defects in the product.

ANY FAILURE TO FOLLOW OUR INSTALLATION AND MAINTENANCE GUIDELINES, OR THE WARRANTY
TERMS SPECIFIED ABOVE, WILL VOID ANY COVERAGE WHICH MIGHT OTHERWISE BE AVAILABLE UNDER
THIS WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to the purchaser.

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